The illustration below will guide you where these details are usually found on your card.
We look forward to delivering your purchase for you. However, the minimum value of your purchase should exceed or be equal to K150.00 to allow us process your order and deliver it to your doorstep (in the case of home delivery) or to your chosen delivery pickup point. Orders below the minimum value of K150.00 will not be processed. We will contact you should your order fail to qualify for processing.
BANK NAME: BARCLAYS BANK ZAMBIA LTD
ACCOUNT NAME: RADIAN LOGISTICS AND WAREHOUSING LIMITED
ACCOUNT NUMBER: 0000001441074
BRANCH: LUSAKA CORPORATE SERVICE CENTRE
SORT CODE (IN CASE OF BANK TRANSFER): 020016
SWIFT CODE: BARCZMLX
We will confirm receipt of your deposit/transfer by E-mail/SMS to you.
Radian Online also accepts In-Store Payments for orders placed on this online store, at selected Radian Branches country-wide as well as at Authorised Radian Online Agencies (Radian Branches and Authorised Agencies where this payment can be made are listed on Our Store Locator page) using the following procedure:
Click on ‘PLACE ORDER’. Once your order is successfully placed, proceed to the Radian Branch/Authorised Agent that you have nominated as your payment/delivery collection point and present your Order ID to the Branch Manager/Agent.
Upon receipt of your payment by the branch manager/agent, you will be issued with an official till receipt as proof of your payment.
Email / SMS / Whatsapp your Receipt Number to [email protected] or 0956391959 to notify us once you have done your payment.
Note: Your order will be considered cancelled if payment is not received at your chosen In-Store payment/collection point 48 hours after placement of your order. In-Store payments without an official till receipt will not be recognised. Kindly ask for your official till receipt.
We will confirm receipt of your In-Store payment by E-mail / SMS / Whatsapp to you.
You may also use Radian Online Gift Vouchers for purchases. At current, we do not have a Pay on Delivery option.
For Lusaka City based customers – We are offering free home delivery for a limited period only as long as you are within 25kms radius of Lusaka CBD and reside in a suburb easily accessible with a delivery truck. Take advantage now!
Should your delivery location be outside the 25kms radius or inaccessible by our delivery trucks, we will contact you with regards to delivery charges (if need be), or request you to collect your order from an authorised collection point. If both options are not suitable for you, we will cancel the order and refund you instead.
Lusaka city customers also have the option of collecting their purchase from their preferred authorised collection point (e.g. a Radian Stores branch) free of charge.
For Outside Lusaka City based customers – Delivery charge will be vary between the rate of 5% to 7.5% (depending on location) of your gross purchase value, if your order is worth K5, 000.00 or below. If you place an order with a gross purchase value above K5, 000.00, then delivery charges are waived and your delivery will be free of charge.
We will do our best to handle your request as quickly as possible. However, for guideline purposes, we will process your refund within 14 working days from the date of receipt of the returned product by us at our warehouse in Lusaka.
Please note that it may take longer for the refund to be processed by your bank.
Questions are always welcome! Just call our Customer Services Centre on 0956 391959, or communicate with us using the details provided on the Contact Us page. We will be glad to assist you with your query.