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HAVE A DOUBT IN YOUR MIND? FEEL FREE TO GET IN TOUCH!

The site Radian Online (https://www.radianonline.co.zm) is an online e-commerce store offering you all kinds of electronics, furniture, solar products, clothing, household items and much more. Radian Online is owned and operated by the Radian Group of companies under the stewardship of its subsidiary company Radian Logistics and Warehousing Limited.
Because you now have a wider choice to pick from! Radian Online has been setup with the sole purpose to provide you our customers with the full range of products that we stock to choose from, instead of the limited range that can be availed to you in our brick-and-mortar stores due to space limitations and variable branch sizes in the different towns. Be rest assured, that should you buy from this online store, you can be guaranteed the same superior quality products and will still receive the same kind of excellent after-sale service as though you have bought from any of our regular brick-and-mortar stores located across 26 towns all over Zambia.
You can check out without being registered, but we recommend you take a few minutes to sign up for speedier checkout. Setting up an account will also allow you to order without having to fill in your name and address details every time you shop and will also give additional benefits such as regular newsletters, you'll also be one of the first to know when we have special offers and discounts.
We're online for you 24/7 - so you can browse and order any time you like.
It’s easy! Once you have found what you are looking for, all you need to do is:

1. Add items to your cart.

2. Check your cart, if you are happy, Click to checkout.

3. Apply any Discount Codes or Gift Vouchers you may have.

4. Key in your billing address.

5. Confirm your shipping address (For our Lusaka city customers, if you have opted for Home Delivery, the Street Address provided under the Billing address will be taken as the Shipping address).

6. Pay and await your delivery.
The payment details page requires the below information from your card:

  • - Card Type
  • - Card Number
  • - CVN
  • - Expiry Month & Date

The illustration below will guide you where these details are usually found on your card.

Radian Online Visa Infographic Card
We'll drop you a confirmation Email or SMS as soon as we receive an order from you. This email will contain an exclusive order number which shall be used as a reference for all your queries thereon. We'll also give you a call if we require any further details from you.

We look forward to delivering your purchase for you. However, the minimum value of your purchase should exceed or be equal to K150.00 to allow us process your order and deliver it to your doorstep (in the case of home delivery) or to your chosen delivery pickup point. Orders below the minimum value of K150.00 will not be processed. We will contact you should your order fail to qualify for processing.

Yes you can track your order journey as it makes its way to you. Click on the Track Order link, once the Track Order page loads, type in and submit your order ID & your email address. Your order progress will be made available to you. Additionally, we will send you status updates via SMS regarding your order.
Refer to the explanations below. Also, you can hover over any of the statuses in the Track Order page to see the comments given by the Delivery Manager.
Order Placed: Great! We have received your order.

Payment Verification: Your payment is now being confirmed by our Accounts Team. Once that is successfully done, your order will then be picked, packed and prepared for dispatch following inspection of stock availability and damages.

Order In-Transit: Your order is now on the delivery vehicle on its way to you.

Order Delivered: You have either received your order or your order is ready for collection from your preferred in-store collection point. Thank you for shopping with us.

Cancelled: Your order has been cancelled for one of the following reasons;
  • - You have requested an order cancellation.
  • - One or more of the products in your order are unavailable.

We will refund you any amounts owed to you.
It is okay to change your mind. You shall have the right to cancel your order any time prior to your receipt of Dispatch E-mail/SMS (Order In-Transit stage) without any liability.
Cancellations made before your delivery is in-transit are free of any charge. Any cancellation after receipt of Dispatch E-mail/SMS (Order In-Transit stage) shall be subject to reimbursement of a 10% charge of total invoice value (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Radian Online. However, this charges may be waived at the sole discretion of Radian Online.
Hopefully this won't happen! We always carry out quality checks and ensure your products are carefully packed and delivered to you in perfect condition. On the off-chance your stuff arrives different or damaged, do not worry, contact us (visit our Contact Us Page) with your order ID and we'll be happy to replace the item as soon as possible.
If you can see it online, we have it! If you have any doubts, feel free to call us and we will check once more and confirm availability for you.
Yes, all your products will be delivered together.
Yes, it is perfectly safe. Radian Online uses SSL (Secure Sockets Layer) to process payment details - the international standard for internet browsing security, and have partnered with reputable international payment gateway providers to handle payments made on the site. To ensure peace of mind for our customers, this site is also proudly one of the few sites in Zambia to be certified by Trustwave®. Click on the Trustwave® seal of approval which indicates that we take necessary steps to secure debit/credit card information:
Currently, Radian Online accepts any of the following Debit/Credit cards:

  • • VISA
  • • Master Card

Radian Online also accepts Bank Deposit and Bank Transfers using the following procedure: Once your order is successfully placed, the Order ID assigned to Your order will act as the payment reference when transferring/depositing into our bank account. Your order will remain pending until the funds have cleared into our account. Your order will be considered cancelled if payment is not received into the Radian Online account within 48 hours after placement of Your order. Bank Deposit or Transfers to Radian Online have to be deposited/transferred into:

BANK NAME: BARCLAYS BANK ZAMBIA LTD
ACCOUNT NAME: RADIAN LOGISTICS AND WAREHOUSING LIMITED
ACCOUNT NUMBER: 0000001441074
BRANCH: LUSAKA CORPORATE SERVICE CENTRE
SORT CODE (IN CASE OF BANK TRANSFER): 020016
SWIFT CODE: BARCZMLX
We will confirm receipt of your deposit/transfer by E-mail/SMS to you.

Radian Online also accepts In-Store Payments for orders placed on this online store, at selected Radian Branches country-wide as well as at Authorised Radian Online Agencies (Radian Branches and Authorised Agencies where this payment can be made are listed on Our Store Locator page) using the following procedure: Click on ‘PLACE ORDER’. Once your order is successfully placed, proceed to the Radian Branch/Authorised Agent that you have nominated as your payment/delivery collection point and present your Order ID to the Branch Manager/Agent.
Upon receipt of your payment by the branch manager/agent, you will be issued with an official till receipt as proof of your payment.
Email / SMS / Whatsapp your Receipt Number to [email protected] or 0956391959 to notify us once you have done your payment.
Note: Your order will be considered cancelled if payment is not received at your chosen In-Store payment/collection point 48 hours after placement of your order. In-Store payments without an official till receipt will not be recognised. Kindly ask for your official till receipt.
We will confirm receipt of your In-Store payment by E-mail / SMS / Whatsapp to you.

You may also use Radian Online Gift Vouchers for purchases. At current, we do not have a Pay on Delivery option.

We have made sure that you do not pay anything extra! Prices listed for all products are transparent at the time of checkout. You will be notified of any delivery or service charges before you pay for your order.
Yes! You can shop for Radian Online Gift Cards by clicking here. Please treat Radian Online Gift Cards as cash. We will not accept liability for lost, stolen or damaged cards. Radian Online Gift Cards are valid for 120 days after purchase. Any remaining balance will be cancelled on the expiry of the validity period. Please note that you cannot use a Radian Online Gift Card to purchase another Radian Online Gift Card. Radian Online Gift Cards can only be redeemed online through this website.
As at current, we offer the following two options for delivery of your purchased goods:

  • - Store Pick-up from the nearest Radian Store or authorised collection point most convenient to you. Visit our Store Locator page to see our current Radian Stores or authorised collection points.

  • - Home Delivery – This service is currently available to Lusaka City customers with delivery within 25kms radius of Lusaka CBD only and residing in a suburb easily accessible with a delivery truck.
Delivery charges vary based on the method, location and nature of delivery.

For Lusaka City based customers – We are offering free home delivery for a limited period only as long as you are within 25kms radius of Lusaka CBD and reside in a suburb easily accessible with a delivery truck. Take advantage now!

Should your delivery location be outside the 25kms radius or inaccessible by our delivery trucks, we will contact you with regards to delivery charges (if need be), or request you to collect your order from an authorised collection point. If both options are not suitable for you, we will cancel the order and refund you instead.

Lusaka city customers also have the option of collecting their purchase from their preferred authorised collection point (e.g. a Radian Stores branch) free of charge.

For Outside Lusaka City based customers – Delivery charge will be vary between the rate of 5% to 7.5% (depending on location) of your gross purchase value, if your order is worth K5, 000.00 or below. If you place an order with a gross purchase value above K5, 000.00, then delivery charges are waived and your delivery will be free of charge.

All deliveries are handled by ourselves or via a trusted logistics partner. Delivery times change depending on product availability, customer location and public holidays. Standard delivery for Lusaka city is usually between two to five working days. For outside Lusaka city customers, Delivery usually takes place within 2 weeks following dispatch. You will be notified once your order is on its way as well as once your purchase has arrived at your chosen pick-up store.
In addition to retaining the original packing by the manufacturer, where needed, we then secure your purchases with additional packaging to ensure it reaches you in perfect condition.
You can relax knowing we will deliver the goods safely, and on time. You will have the right to inspect the goods upon receiving them before signing for them.
Yes, you will get a printed Radian Stores Tax Invoice when your order is delivered.
At the moment we don't offer this service but watch this space! In certain circumstances, we may accept special requests. You may want to call us at 00956 391959 and we will try our best to delight you.
Yes, majority of the products sold on Radian Online carry manufacturer’s warranty. Warranty period (where applicable) is usually mentioned on the product details page. Additionally, kindly refer to the Product Warranty Ts & Cs page for further details.
Hopefully this situation does not arrive, however we do have a three (3) day Exchange or Return Policy. Kindly refer to our Exchange, Returns & Warranties page, which sets out the procedure and requirements for exchange, return and repair.
Yes this is subject to reason for return; however the customer care department shall intimate the charges prior to confirming the return. Also refer to Exchange, Returns & Warranties page on this Website.

We will do our best to handle your request as quickly as possible. However, for guideline purposes, we will process your refund within 14 working days from the date of receipt of the returned product by us at our warehouse in Lusaka.

Please note that it may take longer for the refund to be processed by your bank.

Questions are always welcome! Just call our Customer Services Centre on 0956 391959, or communicate with us using the details provided on the Contact Us page. We will be glad to assist you with your query.

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