LITTLE KNOWN FACTS ABOUT RADIAN SERVICE CENTRES
When the general public imagines ‘good after-sale service’, it is usually expected to mean solving customer complaints and fixing problems after the purchase.
Yet, on the other hand, at Radian Stores operated ‘LG Care & Delight’ service centres, we not only aim to bring you the latest standards of service and expertise, but also committed to making your experience with us the best.
When you buy from us, whether in-store or online, we pride ourselves on the support we provide. We are one of the few companies in Zambia to provide 1 to 10 years warranty and back-up service from our three fully equipped service centres located in Lusaka, Ndola and Choma.
The three Radian Stores operated ‘LG Care & Delight’ service centres combined boasts of an area of over 500 square meters with each having dedicated and ample space for a reception, workshop, spare parts store and a training academy to ensure continuous skill up gradation. With over 13 trained technicians and support staff in the three service centres, we provide service to electronics, home appliances, air conditioners, mobile phones, IT products and many more categories. Further, a dedicated team of ‘mobile service centre’ technicians provide repair and maintenance services at the customer’s place (on specific items) itself thus enabling convenience for our customers.
ADDRESSES AND CONTACT DETAILS
If you require the assistance of any one of our service centres, the address locations and contact details are as below:
-
LG Care & Delight Service Centre – Lusaka Division situated in Lusaka City:
Radian Retail Park, Unit 18, Plot No. 8357, Great North Road,
Opposite Chandwe Musonda Road, Lusaka.
Primary Contact Line (Toll Free): 08 001 545454
Secondary Contact Line: 0211 243055
Email Address: [email protected]
-
LG Care & Delight Service Centre – Copperbelt Division situated in Ndola City:
Plot No. 559,
Matelo Road, Ndola.
Primary Contact Line: +260 212 613 891
Secondary Contact Line: +260 953 728 663
E-mail Address: [email protected]
-
LG Care & Delight Service Centre – Southern Division situated in Choma town:
Plot No. 42,
Winston Road, Opposite Bit by Bit Hardware, Choma.
Primary Contact Line: +260 211 243055
Secondary Contact Line: +260 950 263875
E-mail Address: [email protected]
SERVICE ENHANCEMENTS
To enhance customer experience, Radian Stores in conjunction with LG Electronics, has launched a new digital communication channel in way of “Whatsapp”. This allows our customers to send their query over Whatsapp and get assistance by the specialized chat agent. Customers are also supported with service centre details along with location map pin to plan for his/her trip accordingly. Not only can you ask for more information over our products but also can request and follow-up on repair requests. Our Whatsapp Lines are as below:
Whatsapp Customer Care Line 1: +260 950 263875 (for all LG Products)
Whatsapp Customer Care Line 2: +260 954 780730 (for all other brands)
OPERATING HOURS
All the three service centres operate during the below-mentioned working hours:
Monday to Friday – 08:00am to 17:00pm
Saturday – 08:00am to 13:00 pm
Sunday – Closed
BRANDS SERVICED
The Radian Stores operated ‘LG Care & Delight’ service centres offer repair service to the under-mentioned brands. Service is provided for free on products still under warranty and at a small fee on products out of warranty. For out of warranty repairs, service charges vary depending on the nature of service and is communicated to you before-hand to avoid any hidden costs. Below brands bought elsewhere can also be brought in for repairs;
* Thunderbolt * Univa * Zeera
Feel free to visit any of our service centres to get your defective product assessed/repaired.
IN-HOME REPAIR SERVICES
If you wish to utilize our ‘mobile service centre’ for in-home repairs, more information is provided below. The benefit with the in-home service is that, the technician can check and advise on any precautions you can take that he may notice around the house which could have caused a fault in your product. This ensures the product works to its expectation and to avoid re-occurrence of the fault reported at that particular time.
In-home repair services currently are only available in Lusaka and Ndola cities and provided the premises are within a radius of 20kms from the location of our respective service centres in the two towns.
Products eligible for In-home services are:
- LG Washing Machines
- Televisions (43 inch & above only)
- Fridges (156 litres or more only)
- 4 plate cookers (Superior and Univa brands)
- Air cons (Excluding portable air cons
If you have an issue with any of the above items and want to utilize the in-home service, all you need to do is Call/Whatsapp our Customer Care representatives on 0950 263875 (or the numbers provided in the addresses above). Alternatively, you can email us on [email protected] or [email protected] with details which should include Product model, fault details, your physical address and date of purchase if under warranty.
This service is also available for out of warranty items at a charge.
For customers who are in locations over 20km from our service centre locations (this applies for both in warranty & out of warranty customers), arrangements can still be made to visit your site at a charge or special arrangements can be agreed to have you pick up a technician and drop him off once the repair job is done or the assessment is complete.
ADDITIONAL COMMUNICATIONS
You can also communicate with us via our newly launched LG Customer Service app which you will find on the Google Play Store. Click here to download the app to your android device.
With this app:
- Customers can request for repair service: Input customer info, product Information & problem description.
- Chat live with our call centre agents.
- Track status of repair at any stage of repair process.
- Make use of the Help Library: Extensive help functions like videos, tutorials, FAQs, tips & tricks, popular downloads etc.
- Write to LG directly about your suggestions and complaints.
ADDITIONAL SERVICES
Apart from the services mentioned above, through our service centres, we also offer:
- Air con installation services.
- Air con periodic servicing.
- Water Purifier Installation services.
- Product Delivery services (within Lusaka City if you purchase from any Radian Stores outlets).
Get in touch with us and we will gladly assist you.
At Radian Stores operated ‘LG Care & Delight’ service centres, we not only aim to bring you the latest standards of service and expertise, but also committed to making your experience with us the best. So go ahead and shop with peace of mind, because we are here for you and to offer you the best after-sale customer experience.
Happy Shopping!
About the Author
